CarIntel Refund Policy
1. Standard Refunds
Eligibility: Refund requests must be made within 1 hour of placing the order.
After 1 Hour: Refunds are not available once the report has been processed or delivered, as vehicle data retrieval from official databases is instant and non-reversible.
Once a report is generated, it cannot be cancelled or reversed due to direct government database charges.
2. Exceptional Cases Where Refunds May Be Approved
- System Error: If our system fails to deliver your report.
- Duplicate Order: If you accidentally placed multiple identical orders for the same VIN/REG.
- Incorrect Report (Our Error): If the report delivered does not match the VIN or REG you entered.
⚠️ Important: If you enter the wrong VIN/REG, we cannot guarantee a refund because external databases charge per search.
However, contact us immediately — we will review your case individually.
3. How to Request a Refund
Please submit the official refund form available below.
- Provide your order details and reason for refund.
- Our team will review your request within 24 hours.